FAQ

How do I know how much shipping will be?

Shipping will be calculated as you add products to your cart. At any time you can view the cart and see what the current shipping costs are for the products in your shopping cart.

When will you ship my order?

We will ship your order 1-2 days from the purchase date (Sundays & Holidays excluded). We usually ship USPS for orders under 2 lbs, UPS for orders over.

How do I track my order?

You will receive an email from us that will have your tracking number. In addition, when you log into your account and view your order it will show you your tracking number.

What is your policy for returns?

Our Happiness Guarantee!

We stand behind our oils 100%! And we want you to be happy with your purchase. Therefore, if at anytime within 1 year of purchase you’re not happy with your Davina product, you can return it to us for a full refund. Please contact us before returning the product so we can give you an RMA# and shipping label, otherwise we will not be able to process your refund.

In cases of damaged or broken bottles, which sometime happens during shipment, we apologize for the inconvenience. We would be happy to replace the product, please contact us and we will send you out a new one.

Also, we request that if you’re completely satisfied with your purchase, or if you receive broken bottles, please contact us to remedy the situation before leaving a negative review. We will do everything in our power to make you 100% happy!

What criteria do you use to select your oils?

  • ACTIVE INGREDIENTS — it’s the active components of an oil that give it its therapeutic benefits. So we look at the key active ingredients
  • PROVENANCE– we take into consideration the natural habitat of the plant

Are Davina’s oils therapeutic grade?

Yes, our oils are therapeutic grade in that they are 100% pure, unadulterated and of the highest quality. ‘Therapeutic grade’ is sometimes used as a marketing effort to make it seem like oils have been ‘graded’ by a governing body that has standardized quality standards and applies a certification.  There is no such system. This being said, our oils are rigorously tested by 3rd party labs and proven to be 100% pure, and because of this, we consider our oils therapeutic grade.

We are proud to offer oils that are 100% pure, free from additives & unaltered. In applications like our rollerball bottles where topical ease of use is a priority, we have added fractionated coconut oil for your safety. This is clearly indicated in the material accompanying these bottles so you always know what you are getting.

Our uncompromising commitment to quality, means we maintain the most meticulous third party testing standards available. We use GC/MS, HPLC, Organoleptic, Chiral, C-14 Naturalness, Optical Rotation and Refractive Index, Specific Gravity, and Microbial testing to ensure our customers receive the finest quality oils, free from any additives, residues, heavy metals, dilutions or alterations of any type. See our PPQ Guarantee page for more information about the quality tests we perform.

Can Davina’s oils be used internally?

The short answer is:  Essential oils may be safely used internally if you have appropriate medical guidance by a trained clinical Aromatherapist who understands the safety issues related to each route of application.

The internal use question is one we get often because the use of essential oils (EOs) for self-medication is becoming more mainstream. While we are pleased that many lives are being blessed by the knowledge and use of EOs, it is important that people have a good foundation for the proper use of their EOs.  We also feel an obligation as an ethical company to give accurate information and recommendations.

Essential oils are highly concentrated plant derivatives.  Because of their potency, they have the capacity to cause injury if used without the necessary precautions and safety recommendations. This goes for internal use as well as topical.  The International Federation of Aromatherapists (IFA) do not recommend ingestion of essential oils except under the supervision of a medical doctor who is also qualified in clinical aromatherapy.

There are generally two schools of thought when it comes to application of EOs. One method promotes the therapeutic use of essential oils via inhalation and topical application, and as was just illustrated by the IFA position above, this is what most aromatherapy schools espouse. The other method, which gained notoriety because of the French doctor Jean Valnet, uses oils internally depending on the ailment and the risk/benefit ratio.  This tradition is followed by the multi-level marketing (MLM) essential oil companies who recommend internal use. We have found that attitudes toward internal use depend heavily on how the person was first exposed to EOs–either through alternative healing artists like aromatherapists and massage therapists, or through MLM representatives.

Although these different “camps” have valid things to contribute, there is however a more scientific approach that can be applied to the safe use of essential oils. Namely, Robert Tisserand has compiled the latest scientific data and literally “written the book” on essential oil safety.  At Davina, our goal is to give you the best and most complete information we can allowing you to make your own informed healthcare decisions. That is why we have included safety recommendations from Tisserand’s book, “Essential Oil Safety” on each oil’s product page under the “safety” tab. 

There is much on the internet that is incorrect when it comes to internal use. For example, the practice of putting EOs in water does not dilute them for safe use as they are hydrophobic–that is, they do not disperse in water, but merely sit on top of the it. In fact, this is the very principle utilized to harvest the essential oil during the distillation process.  To safely dilute the essential oil so it does not cause harm to the sensitive mucous membranes inside the body, EOs should be added to a fatty carrier oil like fractionated coconut, apricot, jojoba, or other vegetable, seed, or nut based oil. (see specific dilution guidelines for each essential oil).

Therefore, under the care of a qualified healthcare practitioner, Davina’s oils are of such quality that they are can be safely used internally. Under the right supervision, taking into account age (caution should be used using EOs with children under 5), if an individual is pregnant, what medications they are on, allergies, and liver health, the internal use of EOs can be a wonderful addition to maintaining health and wellness.

Are Davina’s oils organic?

Davina focuses on purity, potency, and quality, rather than organic status. We understand that simply because an oil is organic, does not necessarily mean it has the highest quality, nor does it mean that an oil has the most therapeutic value. Actually, whether an oil is organic, has nothing to do with efficacy, quality, or potency. What actually affects essential oil quality are growing conditions such as soil quality, watering quantities and schedule, altitude, climate, and harvesting time. Healthy plants processed correctly make great essential oils (EOs).

In addition, because the EOs are grown & harvested all over the world, many of the countries either do not have organic certification standards, it is too prohibitive for many of the small growers to pay the exorbitant yearly fee an organic status requires, or sometimes the oils are just not available organically.  Some essential oils, are not certified organic but are effectively organic because they are sustainably harvested in the wild and therefore are grown without pesticides or herbicides. With wild harvested material, organic status is not possible to achieve.

If the goal is to use oils therapeutically, then purity, potency and quality are more significant than organic status. Rigorous testing is the best way to ensure oils are free from chemicals, herbicides and pesticides. We encourage you to take a look at our PPQ page for more information about our testing procedures.

Should I dilute Davina oils before using them topically?

Carrier Oils

Carrier oils are made from plants (possible plant parts include nut, seed or fruit). They’re not volatile the way essential oils are. They tend to be heavier than essential oils and are very safe for the skin. Some essential oils can be irritating for the skin, so they’re often blended with carrier oils for safety and comfort.

The term “carrier” also refers to any substance used to dilute essential oils. These commonly include cream or lotion, bath salts, water, hydrosol and aloe vera gel.

Mixing essential oils in a carrier oil diffuses the EO and when applied topically, allows your body more time to absorb the essential oil before it is evaporated off the skin, which allows you to use less while maintaining the full therapeutic benefits. Using a carrier oil also allows you to spread the oil over a larger area, which is helpful for massage or when trying to treat a muscle group.  Diluting an essential oil does not decrease its therapeutic value.

Another important reason to mix EOs with carrier oils, is individuals can develop a sensitivity or allergy to an essential oil they may have used neat successfully many times in the past.  Mixing with a carrier oil dramatically lessens the possibility of this occurring.

Davina Products

All Davina products sold in a rollerball bottle have already been mixed with the carrier, fractionated coconut oil, for your convenience and safety. Each oils’ dilution is customized based on maintaining the aroma, therapeutic potency, and your safety.

All other Davina essential oils do not have carrier oils added to them unless specifically noted.

General Dilution Rates

While there are some oils that many can easily tolerate ‘neat’ or full strength without dilution (e.g. lavender, roman chamomile), most people would benefit from adding a carrier oil to their oils.

A general very conservative guideline for dilution rates is 3-5%. However, many people can tolerate less dilution. We recommend a patch test for each oil before general use. 

When dealing with phototoxic essential oils like bergamot and many citrus oils, a 2% or less dilution rate is necessary if using on an area that will be exposed to UV rays within 12-24 hours after application. This can be avoided if you apply the oil to areas that will be covered with clothing.

The National Association of Holistic Aromatherapists (NAHA) provides a general range of 0.5-1% dilution for those with sensitive skin. Persons who have sensitivities to perfumes, or multiple chemical sensitivities should proceed cautiously with essential oils. (Tisserand and Young p.658)

Consult a professional before using essential oils on or around infants or children under the age of 5.  Diffusing gentle essential oils around babies and younger children is a good option. Ambient inhalation (inhaling oils that are diffused into the air) is generally safe.

Safety Considerations

NOTE: If you experience redness, irritation, itching or inflammation on the area after application of EOs, discontinue using immediately and consult a qualified healthcare practitioner. There is a pervasive myth that this type of reaction to EOs is just your body detoxing. This is not true. If you have these symptoms, please listen to what your immune system is trying to tell you.

Types of Carrier Oils

Below is a list of some of various types of fatty-acid oils or butters that can be used as a carrier oil. Some have therapeutic properties of their own like jojoba, coconut, and apricot–but each varies in their optimum shelf life.

  • Apricot oil
  • Sweet almond oil
  • Grape seed oil
  • Avocado oil
  • Olive oil
  • Sesame oil
  • Evening primrose
  • Canola (Rapeseed)
  • Sunflower oil
  • Jojoba oil
  • Emu oil
  • Castor oil
  • Borage seed oil
  • Nuts:
    • Walnut oil
    • Peanut oil
    • Pecan oil
    • Macadamia oil
    • Fractionated coconut oil
    • Hazelnut oil
    • Cocoa Butter
    • Shea Butter

Do Davina essential oils go bad or expire?

No. Not in the traditional sense that we equate with food “going bad”.  But, some essential oils do lose some of their effectiveness because of exposure to oxygen, light and heat. Additionally, if oxidized, some oils can be irritating to the skin. We have indicated on the oils’ product page under the “safety” tab where this is the case.

Interestingly,  some people believe some oils like cedarwood actually get better with time. If all essential oils were kept in an airtight container under the right light and temperature conditions, they could last for many, many years. But, we believe in using your EOs regularly to maintain your health and wellness, so these exacting conditions are not likely in this scenario.

A basic guideline for essential oils: 3 years for Citrus oils, neroli, lemongrass, frankincense, tea tree, pine and spruce oils. 4-8 years for sandalwood, vetiver, and patchouli. 5 years for virtually every other essential oil. It is very important to limit your essential oil exposure to oxygen over time. Do not leave it unopened for a long period of time. It is preferable to store them in the fridge, but if not, in a cool place. Never store them in direct sunlight.

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